Ordering :
How do I place an
order?
What is the minimum order amount?
How can I track the status of my order?
How can I cancel an order?
How can I return an item?
What if my order is incorrect?
What if my order is lost or damaged during shipment?
What are your different payment methods?
Do you accept purchase orders?
What is your production time?
Will I be charged sales tax?
What is your Satisfaction Guarantee?
Engraving :
What is the charge
for engraving?
What is the maximum amount of characters allowed?
How do I submit my engraving information?
How do I know my engraving will be correct?
Can I see a proof of the engraving set-up?
What if my engraving is wrong?
Can I change my engraving?
What are your artwork requirements?
Can you help me decide what my engraving should say?
Shipping :
How long will it
take for my order to arrive?
How can I find out the shipping price?
Can I track my shipment?
What shipping methods do you use?
Do you ship to P.O. Boxes?
How do I ship to multiple locations?
Do you accept third party shipping number?
What if my order is delayed, lost or damaged when shipped?
Returns :
Can I return an
item?
Security and Privacy :
How safe and secure
is our website?
What is our privacy policy?
Gifts :
Do you offer gift
boxes?
Account :
Why do I need to
create an account?
Can I change the information in my account?
How do I find out my password?
Can I view my previous orders?
International :
Do you ship to
addresses outside the United States?
Technical Issues :
How can I report
technical problems?
What can I do if I'm having trouble placing an order online?
Ordering
:
How
do I place an order?
To order on the M&G LaserWorks site simply Add Products to your Cart and use the Checkout process. Browse to product page, choose the
options that you want and click Add to Cart.
Your total cost will be noted in your Cart. Payment can be made directly in the cart via
a number of payment methods. Your
options for the product you purchase will be laid out and a proof will be sent
to you prior to engraving via email if requested.
1.
Browse to the product you would like to
purchase
2.
Assign your preferred Options. All dropdown options must be filled in to be able to add product to cart.
3.
Assign the Quantity you would like to
purchase
4.
Click the Add to Cart button – notice
you are now on the Your Shopping Cart page where you have the following
options:
a.
Continue Shopping: The M&G LaserWorks homepage is displayed
for additional shopping
b.
Checkout: This is the beginning of the Checkout Process,
see Checkout
instructions
for full checkout process
c.
Clear Cart: Your cart will be cleared of all items
d.
Update: If you are updating multiple product
quantities you can click the Update button to update all at once and view your
new Subtotal
e.
Check for Special Offers: The Special Offers page loads with any current
offers or promotions. Note that any special offers applicable to your order will automatically be applied to your subtotal.
f.
Product
Options - Each product in your Cart has
three options
i.
Delete
Item: The specific product will be removed from your cart
ii.
Update
Item: This will update the quantity of one specific product only
iii.
Edit
Options: If you need to update a products Options, this will take you to the
Options section for the product – update as necessary and click the Update
button
1.
From your Shopping Cart click the
Checkout button
2.
Login:
Login with your Account Credentials; No account? Click the Click here to Register link and
follow the Register
instructions
3.
Shipping & Payment: Choose Delivery method and Payment method then
click Continue button
4.
Place Order: Confirm Order, Personal Information and enter
Payment method information
a.
If paying via PayPal, you will be taken
to PayPal’s secure logon page. Once payment is made on PayPal you will be returned to the M&G LaserWorks website to complete checkout.
5.
You’re done! A Confirmation email will be sent out
automatically, keep an eye out for this email – make sure to check your
Spam Filter if you do not receive this email. The email will come from
service@mglaserworks.com.
What
is the minimum order amount?
We do not have a minimum order amount!
You may purchase as few or as many of any product you desire.
How
can I track the status of my order?
You can track the status of your order by emailing us your Order number and
requesting your status at service@mglaserworks.com.
A Confirmation email is sent to you immediately after placing an order
and another Confirmation email will be sent to you when your products have
shipped. You may also check Your Order History from the link located on the right under Your Cart.
Check Order History
1.
Click the Your Order History link located
under Your Cart on right
2.
Login with your Account Credentials
3.
Apply search criteria to find your past
order and click Search button
How
can I cancel an order?
Orders may be cancelled before we have begun engraving or before the production
of your product order. Send an email to service@mglaserworks.com with your Order number indicating your desire to cancel
your order. Please check the status of your
order first as completed products must go through the return process.
How
can I return an item?
M&G LaserWorks provides a 60 day money back guarantee on our products. If for any reason you are
unsatisfied, please review the steps for Returns. Feel free to
contact us if you have any questions or concerns regarding your order before or
after shipment at service@mglaserworks.com.
M&G LaserWorks is happy to work with you and make every effort to
correct the situation.
1.
Click the Your Order History link located
or the right under Your Cart
2.
Login with your Account Credentials
3.
Apply search criteria to find your past
order and click the Search button
4.
Click the Invoice number link of the
order you would like to return a product from
5.
Scroll down to the Create Return
Request section
6.
Check the box next to product you would
like to return and select the quantity you would like to return
7.
Select a Reason for Returning
8.
Select an option indicating What you would
like us to do
9.
Type any Comments or additional
information. Please let us know what we
can do to better serve you in the future.
10.
Click the Create button
What
if my order is incorrect?
M&G LaserWorks strives to ensure that the engraving text and
graphics you provide are accurate. We
provide you a proof where you can preview what your product will look like prior
to engraving. If there are any errors
after a product is engraved we will work with you to correct the situation and
make every effort to provide a replacement in time for your event date.
What
if my order is lost or damaged during shipment?
M&G LaserWorks ships items in secure packaging and packages are
inspected prior to shipment. If a
product is lost or arrives damaged you should contact the shipping
provider. If further assistance is
required we will assist in any way possible.
What
are your different payment methods?
We accept a variety of payment methods to accommodate you. The full list of payment methods accepted are:
Credit Cards: Visa, MasterCard, American Express, Diners
Club, JCB, Carte Blanche, Australian BankCard, Discover/Novus, Maestro/Switch,
Solo, enRoute, Visa Electron
PayPal: Save time and pay securely with your Credit
Card, bank account or your PayPal account balance.
Purchase order: U.S. Government and Non-Profits only. Requires Pre-Authorization.
Business Check: Drawn on U.S. Bank and in U.S. Dollars
Request for Quote: Please select if you would like to receive a quote for your additional
customizations, artwork correction or volume pricing. You will not be
charged at this time.
Government Check: U.S. Funds Only
Money Order: U.S. Banks Only
Do
you accept purchase orders?
We accept purchase orders from U.S. Government agencies and Non-Profit
organizations. Pre-Authorization is required and can be obtained by sending an
email to service@mglaserworks.com providing the Organization name,
address and contact of the individual who can approve a purchase with us. Once approved a numbered and signed purchase
order must be faxed to us before we begin production.
What
is your production time?
Our standard production time varies, but is typically 2 to 4 business days for
most orders. Some items require
additional production time so refer to the each product’s detailed information
section for specific ranges. If a rush
order is required please contact us.
Will
I be charged sales tax?
Sales tax is collected at the current rate of 6.0% for all Maryland State
orders. Sales tax is not collected on
shipping charges.
What is your
Satisfaction Guarantee?
If you are not completely satisfied with the products you receive
from us please let us know immediately. We will do whatever is necessary
to resolve the matter to your satisfaction. That is why we offer a 60
day money back guarantee* on most products, even after they have been
engraved. Simply complete a Return authorization and request a replacement product, store credit
or refund. It's that simple.
* Excludes shipping charges, exotic wood products (unless mfg. flaw), "submit your own item" and artwork editing/enhancement services. Product(s) must be returned in original condition to M&G LaserWorks within 60 days of purchase date and must include a return authorization.
What
is the charge for engraving?
Standard engraving of text and logos is free and included in the product price, unless otherwise noted on the product page. We also do not impose any setup charges! Due to the extra time required to setup and engrave photographs additional fees apply. Here is a breakdown of standard engraving fees for all items except 'Submit Your Own Item for Engraving':
Text: Free
Logos & Clipart: Free
Photographs: $.75 per square inch or portion thereof.
What
is the maximum amount of characters allowed?
We do not have a maximum character limit and do not charge for additional
text. A recommended maximum text per
line is noted in the Design Notes section of each product.
How
do I submit my engraving information?
Each product has an Options section where your engraving information can be
entered. We will then apply your entered
text and/or graphics in a layout that we feel is most suitable for the product. If you would like we will send you a proof for approval prior to engraving. If you have your own layout design you may
fax it to us at (240) 599-0691 or email it to us at service@mglaserworks.com and we will make every effort to accommodate it.
How
do I know my engraving will be correct?
M&G LaserWorks makes every effort to ensure accuracy and all of our
products must pass quality control inspections prior to shipment. An email proof of your order will be sent to
you to approve or deny if changes are required.
Corrections should then be emailed to us so a new proof can be provided
to you. If for any reason your product
engraving is incorrect due to our error after an approval of a proof we will
replace it free of charge.
Can
I see a proof of the engraving set-up?
M&G LaserWorks will gladly provide an email proof free of charge for each unique engraved item in
your order upon request. We
will not begin engraving until you have approved the proof(s). If any edits are required to a proof, please
let us know as soon as possible and a corrected proof will be sent to you. Fax proofs available upon request.
What
if my engraving is wrong?
M&G LaserWorks strives to ensure order accuracy and all of our
products must pass quality control inspections prior to shipment. If for any reason your product engraving is
incorrect due to our error we will replace it free of charge.
Can
I change my engraving?
You may change your order at any time prior to engraving free of charge. Changes can no longer be made once a proof
has been approved and the engraving process has begun.
What
are your artwork requirements?
Please review the Engraving
Terms to see detailed description of requirements.
Can
you help me decide what my engraving should say?
We will be happy to assist you with your engraving. We offer free design assistance to our customers.
How
long will it take for my order to arrive?
Production times vary for each product ordered. Please refer to the product details on the
product page for production time. UPS Ground
shipping can take between 1-5 business days and USPS Priority Mail varies upon
what zone you are in. If quick
turnaround is required UPS 3 Day Select and UPS Next Day Air is offered or you
may contact us at service@mglaserworks.com and we will work with you if alternate
accommodations are required.
How
can I find out the shipping price?
Shipping costs are provided in the Shopping Cart. You must be logged in to your account for the shipping calculator to accurately estimate the shipping cost to your delivery address. Multiple delivery methods are provided for
you to choose from along with the cost for each. Shipping costs are calculated directly from
the shipping companies and are based on weight of products and delivery
address.
Can
I track my shipment?
Yes, all orders shipped via UPS will receive tracking numbers which will be provided
to you once your order has been shipped.
Tracking is not available on USPS shipments at this time.
What
shipping methods do you use?
Our preferred shipping provider is UPS but we also offer USPS shipping. If you would like to have your product
shipped via another carrier, please contact us prior to proof approval at service@mglaserworks.com.
Do
you ship to P.O. Boxes?
We do not ship to P.O. Boxes at this time.
How
do I ship to multiple locations?
Please indicate any additional addresses as well as which products should be
shipped to which address in the Customer Notes section of the Checkout
process. If this is not provided, all
products in your order will go to the shipping address in your Personal Details section.
Do
you accept third party shipping numbers?
We do not use third party shipping account numbers for any shipping carrier.
What
if my order is delayed, lost or damaged when shipped?
M&G LaserWorks ships items in secure packaging and packages are
inspected prior to shipment. If a
product is lost or arrives damaged you should contact the shipping
provider. If further assistance is
required we will assist in any way possible.
Can
I return an item?
Orders may be canceled before we have begun engraving or production of your
product order. M&G LaserWorks
provides a 60 day money-back guarantee on our products and services. If for any reason you are unsatisfied, please
review the steps for Returns within 60 days of purchase. Feel free to contact us if you have any
questions or concerns regarding your order before or after shipment at service@mglaserworks.com. M&G LaserWorks
is happy to work with you and make every effort to correct the situation.
How
safe and secure is our website?
MGLaserWorks.com is 100% secure. Our
site is protected by 256 bit SSL encryption and our payment processing is
securely handled via PayPal Merchant Services.
What
is our privacy policy?
View our Privacy Statement
for detailed information.
Do
you offer gift boxes?
Some items, such as crystal pieces, come in presentation
boxes as indicated in product details, but in general, we do not offer gift boxes. If gift boxes are required,
please contact Customer Service via service@mglaserworks.com to see if special arrangements can be made.
Why
do I need to create an account?
An account is
required to be able to place an order.
Your account enables you to track your orders, make returns and
authenticates you into the secure section of our checkout process. All information is kept confidential. For more detailed information view our Privacy Statement.
Can
I change the information in my account?
All personal information in your account can be updated via the Modify Profile
link in the right hand menu.
Modify
Profile
1. Click the Modify Profile link located on the right under Your Cart
2. Login with your Account Credentials if not already logged in
3. Update any personal or billing information as necessary
4.
Click the Submit button and your changes will be saved
How
do I find out my password?
If a password is lost or forgotten, click the Recover Password link in the left
hand menu under the Help section. You
will be prompted to enter your username and email address. An e-mail with your account information will be automatically emailed to you.
Use the received data for logging into the shop.
Can
I view my previous orders?
You may view all past orders by clicking on the Orders History link in the
right hand menu after logging into your account. To view a specific invoice select search
criteria and click Search. The invoice
can be viewed by clicking on the invoice number link.
Do
you ship to addresses outside the United States?
We can ship internationally. Please contact us prior to your product proof
approval for a shipping quote.
How
can I report technical problems?
If you experience any problems while using our website please email us at webmaster@mglaserworks.com. We strive to
provide the easiest order placement methods possible, and appreciate feedback
about any problems with using our website.
What
can I do if I’m having trouble placing an order online?
If you encounter trouble placing an order online, you may email your order to
us at service@mglaserworks.com. See Adding a Product to your Cart
and
Checkout processes for
detailed steps on how to place an online order prior to contacting us.
Please inform us of the issue you experienced while placing your online
order so that we may resolve any possible issues.
